Returns & Exchanges

At Kiss the Hippo Coffee, we want you to be completely satisfied with your purchase. Due to the perishable nature of our roasted coffee, we offer returns on brewing equipment and non-perishable goods within 30 days of purchase, provided they are in their original packaging.

1

Contact Support

Email our customer service team with your order number and the reason for the return to initiate the process.

2

Prepare the Package

Securely pack the unused items in their original packaging, ensuring all tags and components are included to prevent damage during transit.

3

Ship the Items

Send the package back to our London roastery using a tracked shipping service to ensure safe delivery.

4

Receive Refund

Once our team inspects the returned goods, we will process your refund or exchange within 5-7 business days to your original payment method.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing